About us

We specialise in delivering end to end IT consultancy services that drive clarity, Control and value across your asset, configuration and service management lifecycle. With deep expertise in ITSM strategy, CMDB governance and asset lifecycle optimisation, we partner with organisations to turn complexity into insight — and messy data into meaningful decisions.

With roots in operational excellence and hands on transformation, our founder has driven major initiatives across global enterprises and public sector organisations. From implementing CMDB platforms for the healthcare sector to re designing enterprise asset management at scale, we’ve seen what works — and what doesn’t.

We built this firm on the belief that good technology governance, disciplined configuration and accurate asset data are foundational to IT agility, risk mitigation and business insight.

Ongoing support & maintenance

Comitment to continue improvement

OUR VISION


" To illuminate the path for smarter IT strategiesfor businesses that spark vision, drive innovation, and unlock potential."

OUR MISSION


" Our mission at Crystal Horizon is to empower organizations with complete visibility over their IT assets, enabling proactive, informed decisions that drive efficiency, security, and growth."

We partner with you in:

any gaps, risks or inefficiencies in your asset/configuration practices.

data models, governance, tooling architecture, discovery integrations.

process embedment, dashboards, remediation programmes, continuous improvement.

How We Work

Assess. Architect. Implement. "At Crystal Horizon, We uncover inefficiencies and opportunities across your IT asset and configuration landscape. Then, we design tailored solutions aligned with your business goals and compliance needs. Finally, we implement with precision, delivering measurable outcomes and enabling continuous improvement."

1

Assess: Identify Inefficiencies and Opportunities

"We conduct a comprehensive evaluation of your IT asset and configuration landscape, uncovering inefficiencies, risks, and untapped opportunities. By gaining full visibility into your systems, we provide actionable insights that form the foundation for smarter, proactive decision-making and optimized asset utilization."

Steps:

  • Understand requirements
  • Identify gaps and opportunities
  • Gather As Is data and insights

2

Architect (Design and Plan): Design Tailored Solutions

"Based on our assessment, we design customized IT asset management solutions that align with your unique business objectives, regulatory requirements, and operational priorities. Our architecture ensures compliance, scalability, and integration with existing processes, creating a strategic framework that supports growth and long-term efficiency."

Steps:

  • Design solution framework
  • Define workflows, components, and systems
  • Plan (To Be) resources and timeline

3

Implement (Execute and Refine): Deliver with Precision and Measurable Outcomes

"We execute solutions with meticulous attention to detail, ensuring seamless implementation, measurable performance improvements, and minimal disruption to operations. Our approach emphasizes continuous monitoring, iterative refinement, and knowledge transfer, so your organization can sustain improvements, maximize ROI, and maintain proactive control over your IT environment."

Steps:

  • Execute the plan
  • Deploy solution
  • Monitor and refine

What We Do

  • Develop and execute ITSM strategy & roadmaps for Asset & Configuration Management.
  • Design and implement CMDB frameworks: data model, CI attributes, relationships and integrations with discovery tools (e.g., ServiceNow, BMC Remedy).
  • Standardise governance, policy, processes and tooling architecture to lift data accuracy, reduce duplicates/staleness and enable trusted insights.
  • Partner across business, technical and service management stakeholders (Change, Incident, Problem, Asset teams) to embed end to end configuration discipline.
  • Provide asset lifecycle and contract management consulting, with oversight of location, support coverage, renewals and service optimization.

comprehensive strategic planning solutions

optimizing processes for peak efficiency

Why Client Choose Us

Transforming Challenges into Opportunities

We are dedicated to delivering innovative solutions that empower businesses to reach their full potential. With a team of experienced professionals and a customer-centric approach.

Proven track record

From global site surveys and go live CMDB rollouts to asset contract management at leading technology firms, we have delivered measurable improvements.

Holistic focus

We don’t just build systems: we align people, processes, governance and tools so that your configuration and asset management programme becomes sustainable.

Insight driven

Our work empowers stakeholders with dashboards, KPIs and health metrics (e.g., CMDB health, duplicates, unauthorized changes) so you can steer instead of react.

Pragmatic & scalable

Whether you’re a public sector organisation with global coverage or a commercial partner working assets and contracts, our experience spans sectors and levels of complexity.