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IT Asset Lifecycle Management
Configuration Management & CMDB Strategy
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25
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IT Asset Lifecycle Management
Asset discovery, inventory & catalogue (hardware, software, cloud, hybrid)
Tracking asset ownership/location/support coverage and contract status
Asset retirement, disposal & refresh planning
Contract renewal advisory, OEM support visibility & upsell opportunity identification
Configuration Management & CMDB Strategy
Definition and design of the CMDB data model: CI types, attributes, relationships
Governance design: naming conventions, change authorization, audit controls, duplication and staleness remediation
Integration with discovery tools (e.g., in platforms such as ServiceNow, BMC Remedy) and process‑interfaces (Change, Incident, Problem)
Dashboards & KPI monitoring for CMDB health and data quality
ITSM Process Design & Implementation
Assessment of current state: gap analysis in asset / configuration / ITSM processes
Roadmap development: Assess → Architect → Implement phases
Standardisation of policy, procedures, process workflows (asset, configuration, change control)
Training, stakeholder engagement and change‑management support
Discovery & Integration Architecture
Tool architecture definition: how discovery feeds populate the CMDB, mapping sources of truth
Coordination with tool support teams to enable automated integrations, data ingestion and synchronization
Assist in vendor/partner management for discovery, scanning and data‑feed alignment
Data Governance & Quality Assurance
Establishing policies and frameworks for CI/asset data governance (e.g., authorised changes, ownership, location mapping)
Conducting audits (e.g., duplicate CI removal, CI staleness, unauthorized changes) and driving remediation strategies
Setting up continuous improvement programmes: health dashboards, monthly stakeholder reviews, KPI tracking
Insights & Business Intelligence from IT Estate
Translating asset/configuration data into business‑relevant insights (e.g., risk exposure, contract leakage, refresh forecasts)
Generating reporting and dashboards to empower senior stakeholders with accurate, timely information
Trusted advisor role: helping customers manage support coverage, lifecycle events, contract renewals
IT Consulting
Enterprise Development
Product Engineering
Strategic Consulting
SAP Full-Suite Services
Sustainability Solutions
Cloud Transformation
Cybersecurity Services
Data Center & Cloud Services
Application Development Digital
Transformation & Emerging Technologies
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